This weekend, ENOM, the central registry company who we partner with for our domain registrations and all of our DNS management systems has had unplanned outage issues. The outage follows planned maintenance that shouldn't have affected DNS services, but has in fact led to a small number of our customer domains having DNS resolution issues. This can impact on website access, email delivery and access to our webmail and control panel systems. We believe the issues to be limited in scale, and causing intermittent errors or delays.
eNom have informed is that they have been working tirelessly over the last 24 hours to resolve things, but we are aware that there are still issues impacting some customers. At this stage we don't have any further information from eNom, and are awaiting updates. Our apologies for any inconvenience that this is causing, unfortunately it's beyond our control and we have to wait for eNom to complete their maintenance work.
If this is causing major issues for you and you cannot wait for enom to resolve their outage, we recommend switching your DNS to cloudflare.com, who provide a free DNS, DDOS, proxy solution. We can provide this as a managed service if you are unable to do it yourself.
Monday, January 17, 2022